Determinants of Quality
The various Determinants associated with the quality concept in general and TQM philosophy in particular is: 1. Quality of design: Intension of designers to include or exclude features in a product or service 2. Quality of conformance: The degree to which goods or services conform to the intent of the designers 3. Quality of Ease of Use: Ease of use and instructions to use increase the chances but do not guarantee that a product will be used for intended purpose and function properly and safely. 4. Quality of Service after Delivery: The degree to which goods or services can be recalled and repaired, adjustment, replacement or buyback or reevaluation of service all come under this category