Determinants of Quality

The various Determinants associated with the quality concept in general and TQM philosophy in
particular is:

1. Quality of design: Intension of designers to include or exclude features in a product or service

2. Quality of conformance: The degree to which goods or services conform to the intent of the

3. Quality of Ease of Use: Ease of use and instructions to use increase the chances but do not
guarantee that a product will be used for intended purpose and function properly and safely.

4. Quality of Service after Delivery: The degree to which goods or services can be recalled and
repaired, adjustment, replacement or buyback or reevaluation of service all come under this


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